RetroBet Online Casino Privacy Policy

At RetroBet Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at retrobet.com or use our services. We are committed to ensuring that your data is handled responsibly, transparently, and in accordance with applicable data protection laws. By accessing RetroBet Online Casino, you agree to the practices described in this document. If you have any questions, our support team is available 24/7 at support@retrobet.com.

Who We Are

We operate Retrobet as an online casino platform offering slots, live casino games, table games, jackpots, and more to players worldwide. Our services are available in jurisdictions where online gambling is legally permitted. We process your personal data as a data controller, meaning we determine the purposes and means of processing your information. For any privacy-related inquiries, you may contact us directly at support@retrobet.com.

Information We Collect

When you register and use our RetroBet Online Casino platform, we may collect the following categories of personal information:

Personal Identification Data

• Full name, date of birth, and nationality
• Government-issued identification documents (passport, national ID, driver's licence)
• Residential address and proof of address documentation
• Email address and telephone number

Financial and Transaction Data

• Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
• Deposit and withdrawal history, including amounts and timestamps
• Transaction records linked to your Retrobet account
• Information required for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance

Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session duration at Retrobet Casino
• Pages visited, games played, and features used
• Cookies and similar tracking technologies (see our Cookie section below)

Bonus and Promotional Data

• Bonus codes used (such as RISETOP, POWERUP, HOPTOIT, CATCHME, HIGHROLL)
• Wagering activity, cashback eligibility, and VIP programme participation
• In-app bonus interactions and promotional campaign responses

How We Use Your Information

At RetroBet Online Casino, we use the information we collect for the following purposes:

• Account management: We use your data to create, verify, and maintain your Retrobet Casino login and account profile.
• Identity verification: We are legally required to verify your identity through KYC procedures. Verification must be completed within 40 days of registration; failure to comply may result in account restrictions.
• Payment processing: We process your deposits and withdrawals across all supported methods, including Visa, Mastercard, Skrill, Neteller, bank transfer, and cryptocurrency options such as BTC, ETH, and USDT.
• Bonus administration: We use your data to apply and track welcome packages, daily cashback, weekly live cashback, reload bonuses, and exclusive promotions like Retro Spin and Retro Box upgrades.
• Customer support: Our 24/7 support team uses your account data to resolve queries efficiently via live chat and email.
• Legal compliance: We process your data to meet our obligations under anti-money laundering regulations, responsible gambling requirements, and applicable gaming laws.
• Fraud prevention: We monitor account activity to detect and prevent fraudulent behaviour, including unauthorised access and third-party payment violations.
• Service improvement: We analyse usage patterns across our Retrobet slots, live casino, and gaming catalogue to enhance your overall experience.

Cookies and Tracking Technologies

Our RetroBet Online Casino website uses cookies and similar technologies to ensure our platform functions correctly and to improve your experience. Cookies are small data files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies: Required for core functionality, including your Retrobet login session, game loading, and secure payment processing.
• Analytical cookies: We use these to understand how players navigate our platform, which pages are visited most, and where improvements can be made.
• Marketing cookies: We may use these to deliver relevant promotional content and to measure the effectiveness of our campaigns, including bonus code promotions.
• Preference cookies: These remember your language, currency, and display settings to personalise your experience at our casino.

You may manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our services, including your ability to complete the Retrobet Casino login process.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment processors: We share necessary financial data with payment providers to facilitate deposits and withdrawals.
• Game providers: Software studios such as BGaming, NetEnt, Pragmatic Play, Play'n GO, and others may receive limited technical data to deliver their games on our platform.
• Identity verification services: We work with KYC and AML compliance providers to verify player identities as required by law.
• Affiliate partners: Our affiliate programme is managed via affiliates@n1.partners (N1 Partners network), and limited referral data may be shared accordingly.
• Regulatory authorities: We may disclose data to law enforcement or regulatory bodies when legally obligated to do so.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Financial and identity records are typically retained for a minimum of five years following account closure to comply with AML and anti-fraud regulations. Accounts with no activity for 12 consecutive months are considered dormant, and a maintenance fee of 25 EUR per month may be applied. If your account remains unreachable for two weeks during an active verification process, it may be locked pending resolution.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at RetroBet Online Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may request that we limit the processing of your data in specific situations.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to certain types of data processing, including direct marketing communications.

To exercise any of these rights, please contact us at support@retrobet.com. We will respond to all valid requests within a reasonable timeframe in accordance with applicable law.

Security Measures

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. Our RetroBet Online Casino platform uses SSL encryption for all data transmissions, and access to sensitive account information is strictly controlled. While we work diligently to safeguard your data, no system is completely immune to risk, and we encourage you to use a strong, unique 77$Lgr1+8KGA&GP_ for your Retrobet Casino login and to enable any available account security features.

Responsible Gambling and Data

We use your gaming and transaction data to support responsible gambling practices on our platform. This includes monitoring for signs of problem gambling behaviour and applying self-exclusion or deposit limits at your request. Your data may also be used to deliver responsible gambling messaging where appropriate. We take our duty of care seriously and use data-driven tools to help protect vulnerable players.

Children's Privacy

Our services are strictly intended for adults aged 18 years and older. We do not knowingly collect personal data from minors. If we become aware that a player under the age of 18 has registered an account, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our platform, please contact us at support@retrobet.com without delay.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this document periodically to stay informed about how we protect your information. Your continued use of our RetroBet Online Casino services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our dedicated support team is available 24 hours a day, 7 days a week:

• Email: support@retrobet.com
• Live Chat: Available directly on retrobet.com
• Affiliate enquiries: affiliates@n1.partners

We value your trust and remain committed to handling your personal information with the highest standards of care and transparency at RetroBet Online Casino.